NCJFCJ Web Store Policies

Non-personal information may be collected from visitors to NCJFCJ’s Web store, including the number assigned to your computer (your IP address) and the name of the domain from which you access the Internet, time and date of access to the site, pages accessed, or the Internet address of the Web site from which you linked to the NCJFCJ Web store. This information is used to help us maintain and improve our store and evaluate our Web site usage. We may also use the information to direct general marketing strategies. Non-personal information regarding requests for products through the NCJFCJ Web store may also be reported in aggregate to project-specific funding agencies.

Personal or identifying information is collected when you create an account in our store, register for a program or conference, purchase publications or other products, complete online surveys or subscribe to a newsletter, become a member of the NCJFCJ, donate to the NCJFCJ, or submit requests for technical assistance or other services. This information includes, but may not be limited to, name, organization, address, payment (credit card) information, or information regarding a specific issue for which you are requesting assistance.

Personal information is used to provide the best possible customer service - process your order for products, your membership, donation, or requests for services. Information collected may also be used to improve the content of our Web site, and to send out mailings with information on NCJFCJ activities, new products, services, or upcoming events, or to provide opportunities to participate in surveys or other important initiatives. If at any time you would like to unsubscribe from receiving future emails, please follow the unsubscribe instructions at the bottom of each email.

The NCJFCJ does not sell or trade to outside parties your identifiable personal information. The NCJFCJ may, in rare circumstances and with the approval of the Chief Executive Officer, share mailing lists or membership lists with other reputable organizations with a similar mission and goals as the NCJFCJ. Trusted third parties who assist us in operating our Web site, conducting our business, or providing service to you have access to this information, and are required to keep this information confidential. Your information may be released when necessary to comply with the law.

Security and Confidentiality
To protect your privacy, we use technologies and processes such as encryption, access control procedures, network firewalls, physical security, and other measures. In addition, we allow only authorized employees or agents access to personal information. Although we cannot guarantee there will be no unauthorized access to personal information, these measures increase the security and privacy of information traveling to, from and within

Orders are placed through the NCJFCJ using our secure server software (SSL), which encrypts all of the information you transmit to our site. SSL is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card numbers, names and addresses, so that it cannot be read as the information travels over the Internet.

The NCJFCJ is very concerned about the privacy of any children who might visit our site. We will not knowingly collect or maintain any personal information through our Web store from children under 13 years of age. If we are notified that we have inadvertently collected personal information from any child, we will immediately delete that information from our database. Please contact us if you are aware of information being provided by a child.

Prices and Availability
NCJFCJ prices and availability of products are subject to change without notice. It is possible that an item will become unavailable between the time you order the item and when it is shipped. If for some reason an item on your order is out of stock, we will contact you regarding future availability of the out-of-stock item. If the item is back-ordered, your other merchandise will be shipped within the 72 hours, and the back order item will be shipped upon receipt by the NCJFCJ.

Shipping Charges
Shipping charges for standard shipping are included in the total cost of each item (subject to change without notice). Expedited shipping must be quoted to ensure accurate shipping rates. For a quote please email or call (775) 784-6012.

The NCJFCJ accepts Visa, MasterCard, Discover and American Express. Orders can also be mailed and paid by Check or Money Order. Please make all Checks and Money Orders payable to the NCJFCJ and mail directly to:

NCJFCJ, P.O. Box 8970, Reno, NV 89507

Order Processing Time/Shipping Method
Orders will be shipped within 72 hours of placement if the item is in stock, Monday through Friday. Standard shipping is via U.S. Mail or UPS ground, normal delivery, whichever is most cost-effective at the time of shipment, and is included in the total cost for each item. If you require expedited shipping, please contact us and we will be happy to quote shipping costs and accommodate your request, if at all possible. Expedited shipping must be quoted to ensure accurate shipping rates. For a quote please email or call (775) 784-6012.

We will gladly accept any defective merchandise for return if accompanied by a copy of the packing slip and original packaging. If for some reason the defective merchandise cannot be replaced, a refund will be issued.

Over-orders of publications will be accepted for return and refund if returned undamaged to the NCJFCJ; in acceptable resale condition.

All returns must be made within 10 days of receipt.

Cancellation and refund requirements for conference registration may vary per conference. Generally, cancellations received prior to 30 days of the onset of the conference will receive a full refund. Administrative fees may be incurred for cancellations received after the 30-day time frame, and additional cancellation restrictions or fees may apply to specific conferences. Please refer to specific information for each program on the “Educational Opportunities” pages of this Web site for cancellation details.

The National Council of Juvenile and Family Court Judges reserves the right to cancel or reschedule any listed program. The NCJFCJ will not deny admission to any program because of race, color, national or ethnic origin, sex, age, disability or religion. The NCJFCJ reserves the right to limit, cancel and/or refund registration on a case-by-case basis should circumstances require. If a program is cancelled by NCJFCJ, a refund will be issued as outlined for the specific course.
Rights to Download Publications/Articles/Resources

Downloadable content from the NCJFCJ Web store is for non-commercial use provided all copyright and other proprietary notices contained in the material is retained, and the material is not modified, altered, posted on any network, or broadcast in any media without written permission from the NCJFCJ. It is strictly prohibited to modify, transmit, distribute, reuse, repost, or use the content of the NCJFCJ Web site for public or commercial purposes without written permission from the NCJFCJ.

Links to Third-Party Web Sites
The NCJFCJ Web store may contain links to other sites operated by third parties. These links are available for your convenience and are intended only for informational purposes and to enable access to these sites and for no other purpose. The NCJFCJ does not warrant or make any representation about the substance, quality, functionality, accuracy, fitness for a particular purpose, merchantability, or any other representation about any third party site or its content. A link to a third party site does not constitute NCJFCJ endorsement, approval or responsibility for any third party site.

By using our site, you consent to these policies.

Policy Changes
If we change our privacy policy, we will post those changes on this page, and/or update the modification date below.
This policy was last modified on 8/30/2013.

Contact Us
If you have any questions regarding these policies, please contact us at:
P.O. Box 8970
Reno, NV 89507
Phone: (775) 784-6012
Fax: (775) 784-6628